Privacy Policy
This Privacy Policy explains how we collect, process, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable European data protection laws.
1. Data Controller
The data controller responsible for processing your personal information is:
[Your Company Name]
Registered Address: [Company Address]
Company Number: [Company Registration Number]
Email: [Contact Email]
2. Personal Data We Collect
We collect and process the following categories of personal data:
- Identity data: name, surname
- Contact details: email address, phone number
- Order information: purchased products, delivery address
- Payment details (processed securely by third-party payment providers)
- Account information if you register
- Communication history with customer support
- Technical data: IP address, browser information, device type
- Analytics and cookie-based behavior data
3. Legal Basis for Processing
We process your personal data based on the following legal grounds under GDPR:
- Contract performance — to process and deliver your orders
- Legal obligations — accounting, tax, and regulatory requirements
- Legitimate interests — fraud prevention, service improvement
- Consent — for marketing communications and non-essential cookies
4. How We Use Your Data
Your personal information may be used for the following purposes:
- Processing and fulfilling your orders
- Managing your account and customer profile
- Providing customer support
- Sending service-related notifications
- Improving website functionality and user experience
- Marketing communications (only with your consent)
- Ensuring the security of our website and services
5. Cookies and Tracking Technologies
Our website uses cookies to ensure proper functionality, analyze traffic, and remember user preferences. Non-essential cookies (analytics, marketing) require your consent according to GDPR and the EU ePrivacy Directive.
- Essential cookies — required for the site to function
- Analytics cookies — improve performance and user experience
- Marketing cookies — personalize offers and ads, if applicable
You can manage your cookie preferences at any time using our Cookie Settings panel.
6. Data Sharing and Third-Party Services
We only share your data with trusted third parties when necessary and always in compliance with GDPR.
- Payment service providers
- Delivery and logistics partners
- IT and hosting providers
- Analytics platforms
- Marketing service providers (only with consent)
- Government authorities when required by law
All third parties operate under GDPR-compliant data processing agreements.
7. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including:
- Order data: retained for accounting and tax compliance (typically 5–10 years)
- Account data: retained until account deletion
- Marketing data: retained until consent is withdrawn
- Support messages: retained for service quality and legal protection
8. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to access your data
- Right to rectification
- Right to erasure (“right to be forgotten”)
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with an EU data protection authority
You can exercise these rights by contacting us at [Contact Email].
9. Contact Information
For any questions regarding this Privacy Policy or your data rights, contact us: